Legal

Terms of Service

These Terms of Service govern your use of Cflyght booking services. Please read them carefully before using our platform.

Last updated: January 1, 2025

EU Regulated

French & EU law compliant

Secure Payments

Protected transactions

Fair Terms

Clear agreements

Consumer Rights

Full EU protection

1Introduction & Acceptance

Welcome to Cflyght. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and CFT HULA ("Company," "we," "us," "our"), operating under the brand Cflyght.

BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATIONS, OR TRAVEL BOOKING SERVICES (COLLECTIVELY, THE "SERVICES"), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

These Terms apply to all visitors, users, and customers who access or use our Services. We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the modified Terms.

You must be at least 18 years of age to use our Services independently. If you are under 18, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Company Information

Brand

Cflyght

Operated By

CFT HULA

Address

5 Rue de la Martinière, 41100 Thoré-la-Rochette, France

Contact

support@cflyght.com

2Services Description

Cflyght provides online travel booking services, acting as an intermediary between you and airlines/travel suppliers. We facilitate the search, comparison, and booking of airline tickets and related travel services.

Our flight search and booking services are powered by the Duffel API, a leading travel technology platform that provides real-time access to airline inventory, pricing, and booking capabilities. This technology enables us to offer accurate flight information, competitive pricing, and seamless booking experiences across hundreds of airlines worldwide.

Services We Provide

  • Flight search and price comparison
  • Airline ticket booking and issuance
  • Booking management and modifications
  • Customer support and assistance
  • Travel itinerary management
  • Cancellation processing

Services Not Included

  • Travel insurance (available separately)
  • Visa and passport services
  • Airport transfers or transportation
  • Hotel or accommodation bookings
  • Car rental services
  • Travel advisory services

3Agency Relationship

We act as an agent for airlines and travel suppliers. When you make a booking through Cflyght, you enter into a contract directly with the airline. We facilitate this transaction but are not a party to the contract between you and the airline. Each airline's terms and conditions, including their Contract of Carriage, apply to your flight.

4Booking Terms & Conditions

The following terms apply to all bookings made through Cflyght:

4.1 Booking Confirmation

  • A booking is confirmed only when you receive a confirmation email with your e-ticket or booking reference. Until confirmation is received, no contract exists between you and the airline. Payment authorization does not guarantee booking confirmation, as availability may change before processing is complete.

4.2 Accurate Information

  • You must provide accurate, complete, and current information for all travelers. Passenger names must match government-issued identification exactly. Cflyght is not responsible for issues arising from incorrect information provided by you, including denied boarding or additional fees for name corrections.

4.3 Price Validity

  • Displayed prices are subject to availability and may change at any time before booking confirmation. Flight prices are provided by airlines in real-time and may fluctuate based on demand, inventory, and other factors. Once a booking is confirmed and payment is processed, the price is locked.

4.4 Travel Documents

  • You are solely responsible for ensuring you have valid travel documents, including passports (with at least 6 months validity for international travel), visas, health certificates, and any other required documentation. Cflyght is not liable for denied entry or boarding due to inadequate documentation.

4.5 Schedule Changes

  • Airlines may change flight schedules, routes, or aircraft at any time. While we make reasonable efforts to notify you of significant changes, it is your responsibility to verify flight details before travel. We recommend checking your flight status directly with the airline 24-48 hours before departure.

5Pricing, Fees & Payment Terms

Cflyght is committed to transparent pricing. The total price displayed at checkout includes the base fare, taxes and government fees, carrier-imposed fees, and our service fee.

Cflyght Service Fees

  • New Booking - Domestic: €15 - €35 per passenger
  • New Booking - International: €25 - €75 per passenger
  • Booking Change/Modification: €25 + airline fees
  • Cancellation Processing: €35 + airline fees
  • Name Correction (if permitted): €25 + airline fees
  • Phone Booking (vs. online): Additional €10

Payment Terms

  • Full payment is required at the time of booking. We accept major credit cards (Visa, MasterCard, American Express), debit cards, and other payment methods as displayed at checkout. All prices are displayed in Euros (EUR) unless otherwise indicated. Once your booking is confirmed and payment is processed, the quoted price is guaranteed.

6User Responsibilities

By using our Services, you agree to the following responsibilities:

  • Provide accurate passenger information
  • Verify all booking details before confirmation
  • Review fare rules and restrictions
  • Ensure contact information is current
  • Obtain required visas and travel documents
  • Check destination entry requirements
  • Arrive at airport with adequate time
  • Comply with airline and security rules

7Fare Rules: Cancellation & Rescheduling

This section outlines the comprehensive fare rules governing cancellations and rescheduling of flight bookings made through Cflyght. Cancellation charges include both airline-imposed penalties and Cflyght processing fees. Please review our complete Cancellation Policy for additional details.

  • Per Passenger, Per Sector: Cancellation charges are applicable per passenger per flight sector.
  • Partial Cancellation Restrictions: Partial cancellation cannot be made for tickets booked under special, promotional, or discounted fares.
  • No-Show Policy: In case of a no-show, only statutory taxes may be refundable, subject to airline policy.
  • Processing Timeline: Cancellation requests will be processed only within the time period specified in the fare rules.
  • Fare Difference: The difference in fares between your original booking and new booking will be payable at time of rescheduling.

8Limitation of Liability

Cflyght acts as an intermediary and is not liable for acts, errors, omissions, representations, or breaches by airlines or other third-party service providers. Our liability is limited to the service fees paid to Cflyght, and we are not responsible for consequential, incidental, or special damages.

Airlines and travel suppliers are independently owned and operated, and are not agents or employees of Cflyght. We do not control or guarantee the quality, safety, or legality of their services.

9Intellectual Property

All content on the Cflyght website and applications, including text, graphics, logos, images, software, and other materials, is the property of CFT HULA or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our prior written consent.

10Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Use automated systems or bots to access our Services
  • Scrape, crawl, or harvest data from our website
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the integrity of our Services
  • Use our Services for fraudulent or illegal purposes
  • Impersonate any person or entity
  • Transmit any viruses or malicious code
  • Violate any applicable laws or regulations

11Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of France.

For EU consumers, you may also have rights under your local consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer.

12Termination

We may terminate or suspend your access to our Services at any time, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Services will immediately cease.

13General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. These Terms constitute the entire agreement between you and Cflyght regarding the use of our Services.

14Contact Information

If you have any questions about these Terms of Service, please contact us:

Contact Details

Company

CFT HULA

Address

5 Rue de la Martinière, 41100 Thoré-la-Rochette, France

Phone

+33 1 42 68 53 00

Email

support@cflyght.com